Safe and Responsible Gaming

96c Responsible Gaming —
Your protection is our priority

Let gaming be a source of fun, not stress. Use 96c's protection tools and support to play mindfully and safely.

Why is responsible gaming important?

Online gaming is a great form of entertainment, but like any entertainment it is important to stay within limits. 96c believes that responsible gaming is every player's right and our responsibility. Whenever you play on our platform, we want your experience to remain positive, safe, and enjoyable.

When gaming becomes a habit that starts to affect your daily life, family, or finances, it is time to seek help. At 96c we are here beside you, ready to provide the right tools and support.

Responsible gaming means setting your own budget, taking breaks on time, and not making gaming the centre of your life. The various protective features at 96c help you maintain that balance.

Our protection tools

Set a deposit limit

Set a daily, weekly, or monthly deposit limit on your account. Once set, the limit takes effect immediately and keeps your budget under control. Any request to increase the limit will not apply within 24 hours.

Time-out

Need a break? Set a time-out from 24 hours up to 30 days. During this period you will not be able to log in to your account. This is the ideal solution for a short-term break.

Self-exclusion

If you feel you need a long-term break from gaming, choose self-exclusion. Once activated, your account will be completely inactive for the chosen period and no promotional communications will be sent to you.

Loss limit

Set a daily or weekly maximum loss limit. Once the limit is reached, placing further bets will not be possible. This is one of the most effective tools for avoiding excessive financial loss.

24/7 support

For any question or issue related to responsible gaming, our Bangla-speaking support team is by your side around the clock. Reach us via live chat at any time — we will help without judgment.

Account verification

We verify the age of every account. Proof of identity is mandatory at registration to ensure the protection of minors. This keeps the platform safe for everyone.

21+

Age restriction — for adults only

96c is only for individuals aged 21 and above. Minors are strictly prohibited from opening an account or taking part in any game on this platform. If there are minors in your household, keep parental controls enabled on your device. We treat the age verification process with the highest importance and investigate suspicious accounts.

Warning signs of problem gaming

If you notice any of the following signs in yourself, it is time to take a break and seek help:

You feel a strong urge to bet more in order to recover money you have lost.
You want to stop gaming but cannot, or you keep trying and failing.
You are hiding your gaming habits from family or friends.
You are using household money or money meant for essentials on gaming.
When you cannot play, you feel restless, irritable, or anxious.
You are giving gaming higher priority than work, studies, or personal relationships.
You yourself cannot keep track of how much time or money you are spending on gaming.

If even one of the signs above feels familiar, please reach out via our 24/7 live chat or write to us at [email protected]. Our team will help you with complete confidentiality.

Ask yourself

Ask yourself the following questions to evaluate your gaming habits:

  • Am I playing within my set budget?
  • Am I avoiding treating gaming as a source of income?
  • Am I not playing beyond my set time?
  • Can I accept a loss calmly?
  • Am I giving time to my family and friends?
  • Can I stay focused on work or studies?
  • Am I avoiding playing with borrowed or loaned money?

If the answer to most of these questions is "no", it is time to seek help. Remember, asking for help is not a weakness — it is a sign of courage.

How to use the tools

How to set a deposit limit

After logging in to your 96c account, go to account settings and look for the "Responsible Gaming" section. From there you can set a daily, weekly, or monthly deposit limit. Decreasing the limit takes effect immediately, but increasing it requires a 24-hour waiting period — this helps prevent decisions made in the heat of the moment.

How to take a time-out

If you want to take a break for a few days, select a 24-hour, 48-hour, one-week, or one-month time-out from the same settings section. During this period, logging in to your account or placing any bet will be completely blocked. The time-out cannot be cancelled before it expires.

The self-exclusion process

For a long-term break or permanent self-exclusion, contact our support team directly. Send a message via live chat or email [email protected]. Once self-exclusion is active, your account will remain closed and no bonuses or promotional offers will be sent to you.

Keep your family safe

Use parental control software to limit minors' access on your device. Never share your login details with anyone. Have open conversations in your family so that children develop a proper understanding of online gaming.

Need help? We are here.

The 96c responsible gaming team provides support in Bangla 24/7. If you are experiencing any difficulty, reach out right now — complete confidentiality guaranteed.

[email protected]

Responsible Gaming — Frequently Asked Questions

Log in to your 96c account and go to the "Responsible Gaming" section in your account settings. There you can set daily, weekly, and monthly deposit limits separately. If you run into any issues, contact us via live chat.

Self-exclusion can be taken for a specific period (e.g., 6 months, 1 year) or permanently. Contact our support team and they will help you choose the right option.

During a time-out you cannot play games or make deposits, but you can contact the support team to withdraw any balance remaining in your account. Withdrawal requests are generally processed within 5-30 minutes.

Notify us as soon as possible at [email protected] or via live chat. We will investigate your account and suspend it temporarily if needed. Change your password immediately.

No. 96c is strictly for people aged 21 and above. Age is verified during registration and minors cannot open an account. We may request proof of identity in cases of doubt.

Alongside the 96c support team, you can speak with a family member or someone you trust. For professional mental health advice, contact a local healthcare provider. We are always ready to point you toward the right support.

Play safely, enjoy the fun

Use 96c's responsible gaming tools and enjoy your favourite games.

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