96c Privacy Policy — Your Information Is Our Responsibility

96c ("we", "us", or "the platform") operates a trusted online gaming platform for players in Bangladesh. This privacy policy ("policy") explains what information we collect about you when you visit our website (https://96c.cam) or use our services, how that information is used, and what steps we take to protect your information.

By using our services or registering on our website, you are considered to have accepted the terms of this privacy policy. If you do not agree with any term of this policy, please refrain from using our services and contact us.

This policy is an integral part of our Terms and Conditions and both documents should be read together. In the event of any changes, we will update the date on this page and notify you by email if necessary.

96c collects only the information that is necessary. We never collect unnecessary or excessive personal information. The types of information collected are described in detail below:

2.1 — Registration and Identity Information

When you create an account on our platform, we collect the following information:

• Full name (in Bengali or English)
• Date of birth (for age verification — only those aged 21 or above may register)
• Email address
• Mobile number
• Password (stored in encrypted form, never in plain text under any circumstances)

2.2 — Identity Verification (KYC) Information

For regulatory compliance and fraud prevention purposes, we may request the following documents in certain circumstances:

• National ID card (NID) or passport copy
• Proof of address (utility bill or bank statement)
• Proof of payment method ownership (proof of bKash, Nagad, Rocket, or Upay account)

2.3 — Financial Information

To process transactions, we record the following information:

• Deposit and withdrawal amounts and dates
• Payment method used (bKash, Nagad, Rocket, Upay, or bank transfer)
• Transaction reference numbers
• We never store full card numbers or bank account numbers

2.4 — Technical and Usage Information

Information collected automatically for the smooth operation of our platform:

• IP address and device type
• Browser type and version
• Pages visited and session duration
• Information collected from cookies and similar tracking technologies
• Gaming activity logs (bets, results, time)

96c uses collected information only for specific, legitimate, and clearly defined purposes. We process your information for the following reasons:

3.1 — Service Delivery and Operations

• Account creation, verification, and management
• Ensuring age verification (for those aged 21 or above only)
• Processing deposits and withdrawals
• Managing gaming activity and recording results
• Providing customer support (via 24/7 live chat)
• Providing VIP program and cashback benefits

3.2 — Security and Fraud Prevention

• Detecting and preventing fraudulent activity
• Preventing unauthorized access to accounts
• Meeting anti-money laundering (AML) requirements
• Preventing multiple accounts or bonus abuse

3.3 — Communication and Support

• Sending transaction confirmation messages
• Providing account security notifications
• Informing about policy changes
• Sending promotional messages subject to your consent

3.4 — Platform Improvement

• Analyzing and improving user experience
• Resolving technical issues on the platform
• Planning new services and features

Cookies and similar tracking technologies are used on the 96c website. Cookies are small text files stored on your device that help our website remember your browsing experience.

4.1 — Cookies We Use

• Essential Cookies: These cookies are essential for maintaining login sessions and ensuring security.
• Functionality Cookies: Used to remember your language preferences, theme, and other settings.
• Analytics Cookies: Collect anonymous statistics to monitor and improve platform usage.
• Security Cookies: Help prevent fraud and cyber attacks.

4.2 — Cookie Controls

You can reject or delete cookies by changing your browser settings. Please note, however, that disabling certain cookies may cause some features of our website to not work properly and you may have difficulty logging into your account.

Cookie management options are available in most modern browsers. Go to the "Settings" or "Privacy" section of your browser to manage cookies.

96c never sells your personal information and does not share it with third parties for advertising purposes. However, in certain circumstances, it may be necessary to share limited information with the following parties for the smooth operation of our services:

5.1 — Payment Processors

Necessary financial information is shared with bKash, Nagad, Rocket, Upay, and banking partners to verify and complete transactions. These third parties are governed by their own privacy policies.

5.2 — Game Providers

Anonymous data necessary for managing gaming activity may be shared with Pragmatic Play, Spribe, JILI, PG Soft, and other game providers.

5.3 — Legal Obligations

We may be required to disclose information to comply with court orders, legitimate requests from government authorities, or applicable legal requirements. In such cases, we will endeavor to notify you in advance where possible.

5.4 — Technology Service Providers

Limited technical information is shared with trusted technology partners for hosting, cybersecurity, and platform maintenance. These partners are obligated to process information only in accordance with our instructions.

96c uses industry-standard security technologies and practices to protect your personal information. Our security framework includes:

• SSL/TLS Encryption: All data transmission between our website and servers is protected by SSL encryption.
• Data Encryption: Sensitive information stored is protected with strong encryption algorithms.
• Access Controls: Only authorized personnel can access specific categories of user data.
• Regular Security Testing: Regular vulnerability assessments and security audits are conducted on our systems.
• Firewall and DDoS Protection: Multi-layered security measures are in place to protect the platform from cyber attacks.
• Two-Factor Authentication: Additional identity verification may apply for high-value transactions.

Please note, however, that data transmission over the internet or electronic storage methods are not completely secure. While we make every effort to protect your information, it is not possible to guarantee 100% security.

Use a strong password to keep your account secure and do not share your login details with anyone.

96c retains your personal information only for as long as it is necessary to fulfill the purpose for which it was collected, or for as long as a legal obligation exists.

• Active Accounts: All relevant information is retained for as long as your account remains active.
• After Account Closure: Financial transaction records and identity verification information are retained for a specified period in accordance with legal and regulatory requirements.
• Cookie Data: Retained from session to several months depending on the type of cookie.
• Technical Logs: System logs and security data are generally deleted automatically after a specified period.

At the end of the designated retention period, information is securely deleted or anonymized so that no specific individual can be identified from it afterward.

As a user of 96c, you have certain important rights over your personal information. We respect these rights and are committed to helping you exercise them:

8.1 — Right to Know

To find out what information we hold about you, you can submit a request at any time by emailing [email protected]. We will provide you with complete information within 30 days.

8.2 — Right to Correction

If any information stored on your account is incorrect or incomplete, you may request a correction. Changing certain information (such as name and date of birth) may require identity verification.

8.3 — Right to Deletion

In certain circumstances, you may request the deletion of your personal information. However, due to legal obligations, it may not be possible to delete some information before a specified period.

8.4 — Right to Object to Processing

You may object to the use of your information for marketing or promotional communications. After receiving your request, we will stop promotional communications without delay.

8.5 — How to Exercise Your Rights

To exercise any of the rights described above, email [email protected] or contact our 24/7 live chat support. We will process your request as quickly as possible after verifying your identity.

96c is a platform exclusively for adults. Our services are available only to those aged 21 or above. We never knowingly collect personal information from minors.

Age is verified during the registration process and additional proof of identity may be requested in cases of doubt. If we become aware that a minor has registered on our platform, their account will be closed immediately and the information collected will be securely deleted.

If you believe a minor is using our services, please notify us at [email protected].

96c may change or update this privacy policy from time to time. In the event of changes, we will take the following steps:

• The "Last Updated" date at the top of this page will be changed.
• Registered users will be notified by email in the event of significant changes.
• Significant changes will be published on the website before they take effect.

If you continue using our services after the changes, it will be understood that you have accepted the revised policy. Therefore, it is recommended to visit this page regularly.

If you have any questions, comments, or complaints about this privacy policy, we are happy to hear from you. Contact us through the following ways:

• Email: [email protected]
• Live Chat: 24/7 live chat support on the website

We generally try to respond to your request within business days. Complex requests may take longer, but we will keep you informed in such cases.