96c Terms and Conditions

About the Platform

96c is an online gaming platform that provides entertainment slot games, sports betting, cricket betting, and live casino services for players in Bangladesh. The platform supports transactions in Bangladeshi Taka (৳) and uses familiar local payment methods.

In these Terms, "platform" refers to the 96c website, mobile site, and all related services. "We", "our", or "96c" refers to the organization operating the platform.

Language and Interpretation

These Terms have been written in Bengali and the Bengali version will always be considered authoritative. In case of any ambiguity, the interpretation of 96c will be considered final.

Effective Date

These Terms take effect from the date they are published on the platform. For new members, the Terms take effect as soon as registration is complete. For existing members, updated Terms take effect from the date they are published.

Registration Eligibility

To open and use an account on the 96c platform, you must meet the following conditions:

• You must be at least 21 years of age (for users aged 21 and above only).
• Online gaming is not legally prohibited in the area where you reside.
• You are opening the account in your own name and for your own benefit.
• You have never been permanently banned from 96c before.
• You are of sound mind and judgment.

Registration Process

During registration you must provide accurate and up-to-date information, which includes:

• Full real name (as per national identity card)
• Correct date of birth
• Valid mobile number
• Active email address (where applicable)

Providing false information may result in account cancellation and forfeiture of deposited funds.

Multiple Accounts Prohibited

Each individual may open only one account. Opening multiple accounts by the same person, same mobile number, same payment method, or same device is strictly prohibited. If this rule is violated, all associated accounts will be closed and deposited funds may be forfeited.

Login Credential Security

It is your responsibility to keep your account password and login credentials completely confidential. Do not give or share your login credentials with anyone else. You are solely responsible for all activities carried out using your account.

If you suspect unauthorized access to your account, contact our support team immediately.

Identity Verification (KYC)

96c reserves the right to verify a member's identity and payment method at any time. The following documents may be requested for verification:

• National ID card (NID) or passport copy
• Proof of address (utility bill or bank statement)
• Proof of ownership of payment method (bKash, Nagad, Rocket, Upay screenshot or statement)

If verification documents are not provided within the specified time, withdrawals will be held and the account may be suspended.

Updating Information

If any of your information changes (such as mobile number or payment method), notify our support team immediately. 96c will not be responsible for any loss arising from outdated information.

Deposit Rules

Funds can be deposited on the 96c platform using the following methods: bKash, Nagad, Rocket, Upay, and bank transfer.

• The minimum deposit amount for all deposits is ৳200.
• Deposited funds must come from your own payment account.
• Depositing from a third-party account is strictly prohibited and may result in account cancellation.
• If there is any discrepancy in the deposit amount, notify us immediately.
• No interest is paid on deposited funds.

Withdrawal Rules

The following conditions must be met before submitting a withdrawal request:

• Account verification (KYC) must be completed.
• Minimum withdrawal amount is ৳1,000.
• Withdrawals may be held until the wagering requirements of any active bonus are met.
• Withdrawals can only be made using the same method used for the deposit (to prevent money laundering).
• In cases of suspicious activity, additional verification may be required and withdrawals may be delayed.

Under normal circumstances, withdrawals are processed within 5-30 minutes. However, verification or bank processing may take longer.

Fraudulent Transactions

In the event of chargebacks, payment disputes, or fraudulent transactions, 96c reserves the right to immediately close the account and fully forfeit the associated funds. In serious cases, information may be provided to law enforcement authorities.

Welcome Bonus

96c offers new members a 100% welcome bonus on their first deposit, up to ৳10,000. To receive this bonus:

• You must make a deposit into the account for the first time.
• The bonus applies only once on the first deposit.
• A 25x wagering requirement applies to the bonus.
• If a withdrawal is made before the wagering requirement is met, the bonus will be cancelled.

Wagering Requirements

To meet the wagering requirement on a bonus, you must wager 25 times the total bonus amount. For example: if you receive a ৳1,000 bonus, you must wager a total of ৳25,000. The contribution of specific games toward meeting the wagering requirement may vary — contact the support team for details.

VIP Program and Cashback

The 96c VIP Program has five tiers. Weekly cashback benefits for each tier:

• Bronze: Up to 0.2% weekly cashback
• Silver: Up to 0.5% weekly cashback
• Gold: Up to 0.7% weekly cashback
• Platinum: Up to 1.0% weekly cashback
• Diamond: Up to 1.2% weekly cashback

Advancement to a higher VIP tier depends on regular gaming activity. The specific terms and conditions for cashback can be obtained from the 96c support team.

Bonus Abuse

Abuse of the bonus system — such as bonus arbitrage, claiming bonuses through multiple accounts, or any other fraudulent method — is strictly prohibited. If such activity is detected, all bonuses will be cancelled and the account will be permanently closed.

Game Operation and Results

The outcome of all games on the 96c platform is determined by a Random Number Generator (RNG) or live dealer. Each game result is independent and does not depend on previous results. Regular game audits are conducted to ensure fair play.

Technical Issues

If the internet connection is lost during a game or any other technical issue occurs:

• The result will be determined from the game state saved on the server.
• If a game is cancelled due to a technical error, the bet amount for that round will be refunded.
• 96c will not be liable for losses caused by technical issues.

Game Errors and Irregularities

If an incorrect payout occurs due to a software error or human mistake, 96c reserves the right to void that payment. Prizes awarded due to an error will not be considered valid and may be reclaimed.

Sports Betting Rules

For betting on cricket, football, and other sports:

• Placing bets using match fixing or insider information is strictly prohibited.
• If an event is cancelled, the bet amount is generally refunded.
• In the case of incorrect odds being published, 96c reserves the right to void or correct the bet.
• Betting is available on all international events including BPL, IPL, T20, ICC, and FIFA.

List of Prohibited Activities

The following activities are strictly prohibited on the 96c platform:

• Opening or operating multiple accounts
• Providing false or misleading information
• Money laundering or activities related to illegal funds
• Bonus arbitrage or abuse of the bonus system
• Hacking, cracking, or any other technical attack
• Gaming using automated bots or software
• Betting or playing games in collusion with other members
• Betting or managing games on behalf of a third party
• Unauthorized use of the platform's brand or content
• Harassment or fraud against other members

Data Protection

96c uses SSL encryption technology to protect your personal information and financial transactions. Your information will never be sold to third parties. Detailed policies on data use can be found on our Privacy Policy page.

Monitoring & Auditing

96c reserves the right to monitor all account activity to prevent fraud, money laundering, and other illegal activities. If suspicious activity is detected, an account may be temporarily suspended for investigation.

Cookie Usage

96c uses cookies to operate the platform properly. If you do not consent to the use of cookies, some features may not be available. Details of the cookie policy can be found in our Privacy Policy.

Limits of Liability

96c will not bear any liability in the following cases:

• Losses caused by internet connection disruptions
• Losses caused by malware or viruses on your device
• Losses caused by your login credentials being disclosed to others
• Delays or losses caused by errors from third-party payment providers
• Unexpected technical issues or server downtime
• Issues arising from external circumstances (such as natural disasters or government directives)

Service Interruptions

96c reserves the right to temporarily suspend services for maintenance, upgrades, or unforeseen reasons. Bets that could not be completed during this time may be cancelled and the bet amount will be returned to the member's account.

Our Commitment

96c firmly believes in responsible gaming. Gaming should be for entertainment, not as a solution to financial problems. We are committed to helping members enjoy gaming safely and healthily.

Self-Restriction Features

Members can use the following features to manage their gaming activity:

• Setting daily, weekly, or monthly deposit limits
• Temporarily closing the account for a set period (cooling-off period)
• Option to permanently close the account (self-exclusion)

To access these features, contact our 24/7 live chat support team. For more information, visit our Responsible Gaming page.

Protection of Minors

Only those aged 21 or above may use the 96c platform. It is your responsibility to take all necessary steps to prevent minors from accessing it. If a minor uses your account to engage in gaming, full liability will rest with you.

Account Suspension

96c may temporarily suspend any account for the following reasons:

• During the identity verification (KYC) process
• While investigating suspicious financial activity
• If a security breach is suspected
• At the member's request (as part of responsible gaming)

Permanent Account Closure

An account may be permanently closed and funds may be forfeited for the following reasons:

• Serious violation of these terms and conditions
• If fraudulent activity is proven
• Involvement in money laundering
• Operating multiple accounts
• Providing false information or concealing identity

Members may also request account closure at any time through our support team.

Fund Return Upon Account Closure

If an account is closed at the member's own request, the verified balance (excluding bonuses) will be returned subject to a minimum of ৳1,000. If the account is closed due to a violation of terms, the return will depend on the outcome of the investigation.

Complaints Process

For any dispute or complaint with 96c, please contact our support team first. We provide 24/7 live chat support in Bengali.

How to file a complaint:

1. Describe the issue via live chat.
2. The support team will provide an initial response within 48 hours.
3. Complex matters may take up to 7 business days to resolve.
4. To contact us by email: [email protected]

Final Decision

In all disputes, 96c's decision shall be considered final. However, 96c always strives to reach a fair resolution. Every complaint is handled with confidentiality.

Terms Update

96c reserves the right to amend these rules and terms at any time. Where changes are significant, an effort will be made to notify members. Continued use of the platform after any changes will be considered acceptance of the new terms. We therefore recommend reviewing this page regularly.

Miscellaneous Provisions

• If any part of these terms is found to be unenforceable, the remaining parts will remain in effect.
• 96c's failure to enforce any term does not constitute a waiver of that term.
• These terms and conditions form the complete agreement for a member's gaming account.
• Members may not transfer any rights under these terms to a third party.

Related Documents

In addition to these terms, you are encouraged to read the following documents carefully:

• Privacy Policy — How your information is collected and used
• Responsible Gaming — Safe gaming guidelines
• FAQ — Answers to common questions